1. Introduction

These Terms & Conditions (“Terms”) govern your use of Ramen Koncept’s website, online ordering system, reservations, and any services we provide (“Services”).
By using our Services, you agree to comply with these Terms and our Privacy Policy.

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2. Use of Our Services

You agree to use our Services only for lawful purposes and not to:

• Misuse or disrupt our website or ordering platforms

• Provide false information when making orders or reservations

• Copy or reproduce our content without permission

• Attempt to gain unauthorised access to systems or data

We reserve the right to refuse service or cancel orders if misuse is detected.

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3. Orders & Payments

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a. Orders

• All orders placed online or in-store are subject to availability.

• Ramen Koncept reserves the right to refuse or cancel any order (e.g., due to stock shortages or incorrect pricing).

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b. Prices

• All prices are displayed in GBP (£) and include VAT unless stated otherwise.

• Prices may change without prior notice.

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c. Payments

• Payments must be made using accepted methods on our platforms or in-store.

• Online payments are processed securely by third-party providers.

• Ramen Koncept does not store full payment card details.

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4. Reservations

When you make a reservation:

• You agree to provide accurate contact information.

• We may cancel bookings for no-shows or late arrivals.

• For large groups, deposits or pre-orders may be required.

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5. Refunds & Cancellations

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a. Food Orders

• We do not offer refunds for food items already prepared unless the order is incorrect, damaged, or not as described.

• If an issue arises, please contact us within 24 hours.

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b. Reservations

• Deposits (if required) may be non-refundable unless otherwise stated.

c. Events

• Special events may have separate cancellation policies.

6. Allergies & Dietary Requirements

Customers are responsible for informing us of any allergies or dietary needs.
While we take precautions, all dishes are prepared in environments where allergens may be present, and we cannot guarantee the complete absence of allergens.

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7. Gift Cards & Promotions

• Gift cards and promotional codes are non-transferable and cannot be exchanged for cash.

• Expiry dates and usage rules apply.

• Misuse may result in cancellation of the offer.

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8. Intellectual Property

All content, branding, logos, images, menus, and design elements on our platforms are the property of Ramen Koncept.
You may not copy, reproduce, distribute, or modify any content without written permission.

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9. Liability

Ramen Koncept is not liable for:

• Any indirect, incidental, or consequential damages

• Loss resulting from website downtime or technical issues

• Misuse of our website or Services by you or third parties

Nothing in these Terms limits liability for death or personal injury caused by negligence.

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10. Website & Platform Availability

We aim to keep our website and services running smoothly but do not guarantee uninterrupted access.
We may suspend access for maintenance or updates without notice.

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11. Third-Party Links & Services

Our Services may contain links or integrations with third-party platforms (e.g., Deliveroo, Uber Eats).
We are not responsible for their content, policies, or services.

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12. Changes to These Terms

We may update these Terms from time to time.
The “Last updated” date will reflect the most recent version.
Continued use of our Services constitutes acceptance of any changes.

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13. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.

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11. Contact Us

For questions about this contact us:

Ramen Koncept
📧 Email: info@ramenkoncept.com
📍Address: 1 The Parade, Windmill Road, Oxford, OX3 7BL 
📞 Telephone: 01865 689799

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