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Privacy Policy

Last updated: 01/02/26

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Ramen Koncept (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, whether online or in-store.

1. Information We Collect

We may collect and process the following types of personal information:

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a. Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Delivery or billing address

  • Reservation details

  • Feedback or enquiry messages

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b. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

  • Cookies and usage data

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c. Payment Information

If you make a purchase or order online, payment details are processed securely by trusted third-party payment providers. We do not store or access full payment card information.

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2. How We Use Your Information

We may use your information to:

  • Process and manage orders, reservations, and deliveries

  • Communicate with you regarding your enquiries

  • Improve our services, menu offerings, and customer experience

  • Send marketing updates or promotions (with your consent)

  • Maintain website functionality and security

  • Comply with legal or regulatory obligations

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3. Legal Basis for Processing (UK GDPR)

We process personal data under one or more of the following lawful bases:

  • Consent – when you opt into marketing communications

  • Contractual necessity – to fulfil orders, bookings, or customer requests

  • Legitimate interests – to improve services and prevent fraudulent activity

  • Legal obligations – for record-keeping, food safety, or regulatory compliance

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4. How We Share Your Information

We may share your information with:

  • Service providers (e.g., payment processors, reservation platforms, delivery partners)

  • Marketing or analytics tools (only with your consent)

  • Regulatory authorities when required by law

We do not sell or rent your personal information to third parties.

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5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve functionality

  • Analyse website traffic

  • Personalise user experience

You can manage your cookie preferences through your browser settings.

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6. Data Retention

We retain personal information only as long as necessary for:

  • Processing orders or reservations

  • Legal and accounting obligations

  • Marketing (until you unsubscribe)

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7. Data Security

We implement appropriate technical and organisational measures to protect your information from:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

However, no method of transmission over the internet is completely secure.

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8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data

  • Withdraw consent (for marketing)

  • Object to or restrict processing

  • Request data portability

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9. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

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11. Contact Us

For questions about this Privacy Policy or your personal data, please contact us:

Ramen Koncept
📧 Email: info@ramenkoncept.com
📍Address: 1 The Parade, Windmill Road, Oxford, OX3 7BL 
📞 Telephone: 01865 689799

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